Contact
Contact D-UTS
Have a question about a product, installation, shipping, tracking, returns, or your order?
We're here to help.
Customer Support
| Support Information | Details |
|---|---|
| duts.storeus@gmail.com | |
| Typical Response Time | 1–2 business days |
| Order Cancellation | Contact us within 1 hour |
| Damaged / Incorrect Orders | Contact us preferably within 48 hours |
Product Questions
Need help determining whether the Automatic Drop-Down Door Seal is suitable for your door?
For faster assistance, you may send us:
- Your door width
- Approximate gap underneath the door
- Door material, if known
- A clear photo of the bottom of your door when helpful
We will do our best to help you understand product compatibility before ordering or installation.
Order Support
For questions about an existing order, please include:
Order Number:
Full Name:
Email Used at Checkout:
Description of Your Question or Issue:
For damaged, defective, or incorrect products, please also include clear photos or video whenever possible.
Shipping & Tracking
If your question relates to a shipment, please include your order number and tracking number if available.
Estimated delivery times are:
United States: 7–15 business days after processing
International: 10–21 business days after processing
Orders are normally processed within 1–3 business days.
Returns & Refunds
Eligible items may be returned within 30 days of confirmed delivery.
Please contact us before sending any product back.
For damaged, defective, or incorrect products, contact us preferably within 48 hours of delivery.
Order Cancellations
If you need to cancel your order, contact us within 1 hour of placing it.
Cancellation cannot be guaranteed after fulfillment has started.
Contact Details
D-UTS STORE
Email: duts.storeus@gmail.com
Customer Support Hours:
Messages are reviewed on business days.
We aim to respond within 1–2 business days.
We're Here to Help
Our goal is simple:
Clear answers practical solutions and support when you need it