Shipping policy

Shipping Policy

At D-UTS STORE, we aim to make shipping information clear and easy to understand before you place your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from shipping time.

Shipping Rates & Estimated Delivery

Estimated delivery times begin after the 1–3 business day processing period. Delivery times are estimates and are not guaranteed delivery dates.

Free U.S. Shipping

We offer FREE Standard Shipping on all U.S. orders of $30.00 or more. No discount code is required. Free shipping is automatically applied when your order qualifies.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow a few business days after shipment for tracking information to begin displaying updates. Temporary gaps in tracking updates do not necessarily mean the shipment has stopped moving.

International Orders

We ship to selected international destinations available during checkout. Shipping availability and rates are determined by the delivery address entered at checkout.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges may be the responsibility of the customer. Customs processing may also affect delivery times.

Shipping Delays

Delays may occasionally occur due to carrier disruptions, customs processing, severe weather, public holidays, peak shopping periods, local delivery disruptions, incorrect or incomplete shipping information, or other circumstances outside our reasonable control. If your order has not arrived within the expected delivery window, please contact us.

Order Cancellations

Cancellation requests should be submitted within 1 hour of placing the order. Requests received after this period cannot be guaranteed because fulfillment may already have started.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment begins, but address changes cannot be guaranteed once an order has been processed or shipped.

Lost Packages

If tracking information has not updated for an extended period and the package has not arrived, please contact us with your order number, tracking number, full name, and shipping address.

Package Marked Delivered but Not Received

Please first check your porch, mailbox, entrance, garage, or other possible delivery locations; ask household members; check with neighbors or building management; and contact the local carrier using the tracking number. If you still cannot locate the shipment, contact us.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible, preferably within 48 hours of delivery, with your order number, a description of the issue, clear photos or video, and packaging photos when relevant.

Shipping at a Glance

Contact Us

D-UTS STORE Email: duts.storeus@gmail.com

We aim to respond within 1–2 business days.

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