SHIPPING POLICY
Shipping Policy
At D-UTS STORE, we want shipping information to be clear and easy to understand before you place your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from shipping time.
Shipping Rates & Estimated Delivery
| Destination | Shipping Rate | Estimated Delivery |
|---|---|---|
| United States | FREE on orders of $30 or more | 7–15 business days |
| United Kingdom | Calculated at checkout | 10–21 business days |
| France | Calculated at checkout | 10–21 business days |
| Canada | Calculated at checkout | 10–21 business days |
| Other Supported Countries | Calculated at checkout | 10–21 business days |
Please note: Estimated delivery times begin after the 1–3 business day processing period.
Delivery times are estimates and are not guaranteed delivery dates.
Free U.S. Shipping
Enjoy FREE Standard Shipping on all U.S. orders of $30.00 or more.
No discount code is required. Free shipping is automatically applied when your order qualifies.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow a few business days after shipment for tracking information to begin updating.
Temporary gaps between tracking updates do not necessarily mean your package has stopped moving.
International Orders
We currently ship to selected international destinations available during checkout.
Shipping availability and rates are determined by the delivery address entered at checkout.
Customs & Import Duties
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other charges imposed by the destination country
Unless otherwise stated during checkout or required by applicable law, these charges may be the responsibility of the customer.
Customs processing may also affect delivery times.
Shipping Delays
Delivery times are estimates. Delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier disruptions
- Customs processing
- Severe weather
- Public holidays
- Peak shopping periods
- Local delivery disruptions
- Incorrect or incomplete shipping information
If your order has not arrived within the expected delivery window, please contact us so we can help review its status.
Order Cancellations
Cancellation requests should be submitted within 1 hour of placing the order.
Requests received after this period cannot be guaranteed because fulfillment may already have started.
Incorrect Shipping Address
Customers are responsible for entering complete and accurate shipping information during checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to correct the information before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
Lost Packages
If your tracking information has not updated for an extended period and your package has not arrived, please contact us with:
- Your order number
- Tracking number
- Full name
- Shipping address
We may need to review the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
Package Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please first check:
- Your porch, mailbox, entrance, garage, or other possible delivery locations.
- Whether another household member accepted the package.
- With neighbors or building management.
- With the local carrier using your tracking number.
If you still cannot locate the package, contact us and we will assist you in reviewing the available delivery information.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or video
- Packaging photos when relevant
Depending on the circumstances, an appropriate resolution may include a replacement or refund under our Return & Refund Policy.
Shipping at a Glance
| Shipping Information | Details |
|---|---|
| Processing | 1–3 business days |
| U.S. Delivery | 7–15 business days |
| International Delivery | 10–21 business days |
| Free U.S. Shipping | Orders of $30 or more |
| Order Cancellations | Within 1 hour of placing order |
| Tracking | Provided when available |
| International Fees | Customs/import charges may apply |
Contact Us
For shipping or tracking questions:
D-UTS STORE
Email: duts.storeus@gmail.com
We aim to respond within 1–2 business days.