Return & Refund Policy

At D-UTS STORE, we want you to feel confident when placing an order with us.

If something is not right with your purchase, please review the policy below or contact us at duts.storeus@gmail.com.

Return Policy at a Glance

30-Day Return Window

Eligible products may be returned within 30 days of confirmed delivery.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product must be in its original condition, except for reasonable inspection.
• Essential parts, accessories, and components must be included.
• Proof of purchase or your order number must be provided.
• The product must not have been damaged through misuse, improper installation, excessive force, accidents, or unauthorized modification.

Original packaging should be included whenever reasonably possible.

How to Start a Return

Before returning any product, please contact:

Email: duts.storeus@gmail.com

Please provide:

• Your order number
• Your full name
• The reason for the return
• Photos or video when relevant

We aim to respond to return requests within 1–2 business days.

If your return is approved, we will provide return instructions and the applicable return address.

Please do not send an item back before receiving return authorization from D-UTS STORE.

The authorized return address may differ from our business address.

Order Cancellations

If you would like to cancel an order, please contact us within 1 hour of placing the order.

After this period, cancellation cannot be guaranteed because fulfillment may already have started.

If the order has already been processed or shipped, the applicable return procedure will apply.

Change-of-Mind Returns

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

We recommend using a trackable return shipping method.

Original shipping charges are generally non-refundable unless the return results from our error, the product is defective, or applicable law requires otherwise.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

• Damaged
• Defective
• Incorrect
• Materially different from the item ordered

please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or video
• Photos of the shipping packaging when relevant

After reviewing the claim, we may offer an appropriate resolution, including a replacement or refund.

Installation-Related Damage

Some D-UTS products may require installation.

Please carefully review all product information and installation instructions before drilling, cutting, fastening, or making permanent modifications.

For our Automatic Drop-Down Door Seal, we strongly recommend measuring your door and confirming compatibility before installation.

Damage caused by improper installation, misuse, excessive force, incorrect modification, or failure to follow installation instructions may not qualify as a product defect.

Non-Returnable Items

Returns may be refused for products that:

• Have been damaged through misuse or improper handling
• Have been damaged through improper installation
• Show excessive use beyond reasonable inspection
• Are missing essential parts or accessories
• Have been modified without authorization
• Are specifically marked as Final Sale where permitted by law

Gift cards are non-returnable except where required by applicable law.

Exchanges

We currently do not offer direct exchanges for change-of-mind purchases.

If you would like a different product or variant, you may return an eligible product under this policy and place a new order separately.

For damaged, defective, or incorrect items, we may provide a replacement when appropriate.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at duts.storeus@gmail.com.

United Kingdom Consumer Cancellation Rights

Customers in the United Kingdom may have additional statutory rights for qualifying online purchases.

For most qualifying goods purchased online, UK consumers generally have the right to notify the seller that they wish to cancel within 14 days after receiving the goods. After notifying the seller, the consumer generally has a further 14 days to return the goods, subject to applicable exceptions.

Nothing in this Return & Refund Policy is intended to restrict or remove mandatory consumer rights available under applicable law.

European Union Consumer Rights

Where applicable, customers in the European Union may also have statutory withdrawal rights for qualifying distance purchases.

Nothing in this policy limits mandatory consumer protections provided by applicable law.

Contact Us

For returns, refunds, cancellations, or order-related problems:

D-UTS STORE
Email: duts.storeus@gmail.com

We aim to respond within 1–2 business days.