FAQ

Orders & Products

How do I place an order?

Browse our store, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placement. Please contact us at duts.storeus@gmail.com as soon as possible.

Are products available in different sizes or colors?

Available options are listed on each product page. Select your preferred variant before adding to cart.

Shipping

How long does shipping take?

U.S. orders: 7–15 business days. International orders: 10–21 business days depending on destination.

Do you ship internationally?

Yes, we ship to select international markets. Shipping rates for international orders are calculated at checkout.

Is free shipping available?

Yes — enjoy free shipping on all U.S. orders of $30.00 or more, automatically applied at checkout.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with your tracking number.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition. Please see our Return & Refund Policy for full details.

How long do refunds take?

Refunds are processed within 5–7 business days to your original payment method after we receive and inspect the returned item.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.

Products

What are your products made of?

Our products are made with quality materials selected for everyday use and reliability. Full material details are listed on each product page.

Do you restock sold-out items?

Yes, we regularly restock popular items. You can contact us to be notified when a specific product is back in stock.